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Due to a technical issue, some files cannot currently be imported from SD Connect to SD Desktop using the Data Gateway app. See temporary workaround here.

How do I get a new CSC password?

From MyCSC, click Log In button from the right top corner, and select CSC Login in the Select authentication provider view. The CSC Login page has a Forgot password? link.

Or shorter, just navigate directly to the Forgotten your password? page.